This policy covers the treatment of personally identifiable information that Kitchen Tonic collects when you are using our services. Here you will find details of our privacy practices and what we do to maintain your right to privacy.
Information Collection and Use
It is only when you complete a form that requests personal information or e-mail, phone or write to Kitchen Tonic that you can be identified. We only collect the information we ask from you that you give us, and consent to it being processed for the purposes of delivering courses and student registrations, exam results and to issue certificates.
Where we collect your information
- An application form to become a trainer
- When you book on a course
- Student registration forms
- Pre course information
- Phone conversations
- Emails or letters you send us
- Candidate course/result submissions
- Online bookings and payments
What we use this information for
Kitchen Tonic may use the information you provide in pursuit of our legitimate interests to provide you with services from Kitchen Tonic. This includes some or all of the following:
- to manage applications, registrations and any enquiries you have submitted to us.
- to manage course registrations and issue pre course information
- to issue exam results and award qualifications
- to keep a record of candidates examination/certification entries in the context of quality assurance, certificate verification and to provide post-result services
- to fulfill your request for information or services
- as input to improving our services and to inform you of improvements
If you do not wish us to collect and use your personal information in these ways it may mean that we will be unable to provide you with information and services.
Kitchen Tonic will not sell or rent your personally identifiable information to anyone for commercial reasons. Kitchen Tonic will only send personally identifiable information about you to other companies when we have your consent, such as the RSPH Awarding Body. This is only necessary when we need to share your information in order to provide the information or service requested, e.g. gaining a qualification. We use your personal information for payment, and invoicing which may be provided by third parties.
We are required as the RSPH centres to securely store the following records for up to three years:
- Learner records
- Information relating to any appeals
- Information relating to reasonable adjustment and special considerations
- Paperwork relating to internally verified assessments (if applicable)
- Evidence that used examination papers have been securely destroyed
- Information relating to malpractice allegations
- Examiner and invigilator CVs (you may need to keep these for a longer period if these are employed for longer than three years)
- Examination seating plans
We may also wish to keep copies of any feedback forms that you have submitted – how long these are held for is up to you. RSPH do not stipulate what format the data needs to be kept in – hard copy or electronic is fine as long as it is accessible. Our feedback forms submitted to you after exams, can be handed in anonymously. We generally keep these forms for 6 months to one year. These forms are valuable to help us improve our services to you.
We may send you emails informing you of new services, changes to courses, special offers and new courses, or other services we offer. We do not use a third party company to do this. If you no longer wish Kitchen Tonic to contact you, please email email@example.com
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies on this website
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognise your computer when you visit our website;
- to track you as you navigate our website;
- to improve the website’s usability;
- to analyse the use of our website;
- in the administration of this website;
Third party cookies
Most browsers allow you to refuse to accept cookies. For example: in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector; in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer: in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 ) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu. Doing this may have a negative impact on the usability of many websites.
Under the General Data Protection Regulation (effective from 25 May 2018) you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
You can find more information about these rights on the Information Commissioners Website (ICO).You exercise your rights by submitting a Subject Access Request. If you would like to exercise any of your rights under GDPR and need assistance, please email our Data Protection Officer on firstname.lastname@example.org
Subject Access Request.
Under GDPR, individuals are entitled, subject to certain exceptions, to request access to information held about them. This is called a Subject Access Request.
Subject Access Requests should be made by email or in writing addressed to the Data Protection Officer (DPO) at email@example.com The DPO can supply a standard request form, although you do not have to use this.
The information that you are entitled to is:
- What information the company holds about you and why
- How you can gain access to it.
- How to keep it up to date
- How the company is meeting its data protection obligations
The DPO will always verify the identity of anyone making a subject access request before handing over any personal information. The DPO will require photo ID and/or proof of address. Our aim to provide the relevant information to you within 30 days.
Your right to complain about us
If you are dissatisfied with our handling of your requests about the protection of your data you have the right to complain to the Information Commissioners Office (ICO). To report a concern to the ICO click this link.
How to Contact Us
If you have any questions regarding this statement, or the information we collect or use about you please contact DPO Kitchen Tonic, 26 Central Chambers, Ealing, London, W5 2NR or firstname.lastname@example.org